Too bad it took exactly four weeks, the aforementioned total of five visits and I don't-want-to-remember-how-many phone calls to their (generally also very friendly) call centers. But I will supposedly get a month credited.
Well, at long last we appear to be re-connected so I shouldn't gripe. And it is faster than DSL. Telocity may now rest in hell. Anybody care for a DSL modem? :-/